Why customer service is an essential aspect in catering business?

Customer service is the most important aspect in catering business. It allows caterers to impress guests and clients at any professional or personal event. Renowned caterers like Rhona Silver are known for their excellent customer service.

Customer service is important for following reasons –

For a successful event – Excellent customer service allows guests to enjoy the event to its fullest. Promptly served delicious food with first-rate management from catering staff is crucial in making an event a hit. No event is successful until clients as well as guests are happy with it.

Clients bring more business – It is essential for every caterer to understand the fact that happy clients bring more business. If you make one patron happy with your customer service, there are higher chances that they will recommend you to others. Paying special attention to the guests’ overall dining experience at an event can help you increase your revenue as well as clients base.

It helps in building a name for caterer – It also helps catering professionals in building a name for them in industry. Customer service is the base of a good reputation in catering industry. Many people read others’ feedbacks on internet or use recommendations from their friends before choosing a caterer. If you provide excellent customer service, someone might recommend your name or client might read it on internet through your previous clients’ feedbacks.

Rhona Silver is an American caterer who has been working in this business for several decades. She first came into limelight by acquitting Huntington Townhouse, the largest catering hall in the United States. She is the co-founder of internet based company Caterbid.com. She travels worldwide as an official representative of the catering industry. Due to her achievements in catering industry, she was listed in the list of Top 100 New Yorkers of the year and Crain's Top 40 Women.

Why a caterer should have good communication skills?

Every caterer should have good skills and abilities in order to make an event successful. One of the most important abilities in which a caterer needs to be good at is communication skills.

If you are wondering, why a caterer needs to have good communication skills? Here is your answer:

To interact with clients – Caterers can interact with clients, only if they have good communication skills. This helps them show confidence in their work, which helps them in gaining new clients while retaining the existing ones. They can make new contacts which helps in popularizing their catering business.

To interact with staff and vendors – Caterers alone cannot do the entire job of handling an event. This requires help of staff. In order to make waiters and chef’s work, caterers have to be good at effective communication and have leadership abilities. They also need to interact well with vendors such as event planners, venue organizers etc. Thus, communication plays a vital role.

As the saying goes, communication is the key to success, thus every caterer must have good communication skills in order to be successful in the catering industry.

One such caterer who has earned massive success in this field is Rhona Silver. She is a well-known caterer in the American catering industry. Coming from a small town and a middle class family, she faced all the difficulties boldly. It was her confidence that took her to the long way of success.

She came into limelight when she bought Huntington Townhouse, the largest catering hall in 1996. For doing excellent job in catering industry, she has received many awards, amongst which is the Ellis Island Medal of Honor.

She has all the abilities of a caterer that include deep knowledge of food industry, good communication skills, dedication, excellent leadership skills, and hard work.

Checklist to consider while choosing a caterer for any event

Well we all are familiar with the famous adage that good and tasty food leads the way to ones heart, especially when you are preparing certain food for special guest and you want to serve the best food.
 

Therefore, it becomes very essential that whenever you are organizing certain event, you prepare such delicious food that can win the hearts of your guests. However, to prepare large quantity of food for guest is quiet a tedious job so one ultimately prefers knocking the doors of caterer.

To hire a professional and experienced caterer is very important, as the one with special skills will be able to bring the best food that you can’t prepare at home.
Following are the some of the checklists to consider while choosing a caterer-

Specialty –whenever considering any caterer, it becomes very important to ask the caterer that what the specialty of the caterer is.  This will help you choosing the best caterer. In addition, it will help those who want to include something new and unique in their event.

Experience – second most important thing to consider is their experience. The one who will be experienced will definitely bring up the best food by implementing their knowledge and skills. Therefore, make sure that you ask them about the years of experience they hold. You can also ask them if they could provide you the names of the customers for whom they have worked for so that you can ask them as a reference

Budget– last but not the least, make sure that you are serious with the budget. Budget is something that if not considered will go topsy-turvy in the end and can leave you empty handed.

If you want to know the best caterer in the catering world, then Rhona silver is the perfect example that you can look for. She is known to be the queen of catering world through her hard work and sheer dedication to work.