Why customer service is an essential aspect in catering business?

Customer service is the most important aspect in catering business. It allows caterers to impress guests and clients at any professional or personal event. Renowned caterers like Rhona Silver are known for their excellent customer service.

Customer service is important for following reasons –

For a successful event – Excellent customer service allows guests to enjoy the event to its fullest. Promptly served delicious food with first-rate management from catering staff is crucial in making an event a hit. No event is successful until clients as well as guests are happy with it.

Clients bring more business – It is essential for every caterer to understand the fact that happy clients bring more business. If you make one patron happy with your customer service, there are higher chances that they will recommend you to others. Paying special attention to the guests’ overall dining experience at an event can help you increase your revenue as well as clients base.

It helps in building a name for caterer – It also helps catering professionals in building a name for them in industry. Customer service is the base of a good reputation in catering industry. Many people read others’ feedbacks on internet or use recommendations from their friends before choosing a caterer. If you provide excellent customer service, someone might recommend your name or client might read it on internet through your previous clients’ feedbacks.

Rhona Silver is an American caterer who has been working in this business for several decades. She first came into limelight by acquitting Huntington Townhouse, the largest catering hall in the United States. She is the co-founder of internet based company Caterbid.com. She travels worldwide as an official representative of the catering industry. Due to her achievements in catering industry, she was listed in the list of Top 100 New Yorkers of the year and Crain's Top 40 Women.

Why a caterer should have good communication skills?

Every caterer should have good skills and abilities in order to make an event successful. One of the most important abilities in which a caterer needs to be good at is communication skills.

If you are wondering, why a caterer needs to have good communication skills? Here is your answer:

To interact with clients – Caterers can interact with clients, only if they have good communication skills. This helps them show confidence in their work, which helps them in gaining new clients while retaining the existing ones. They can make new contacts which helps in popularizing their catering business.

To interact with staff and vendors – Caterers alone cannot do the entire job of handling an event. This requires help of staff. In order to make waiters and chef’s work, caterers have to be good at effective communication and have leadership abilities. They also need to interact well with vendors such as event planners, venue organizers etc. Thus, communication plays a vital role.

As the saying goes, communication is the key to success, thus every caterer must have good communication skills in order to be successful in the catering industry.

One such caterer who has earned massive success in this field is Rhona Silver. She is a well-known caterer in the American catering industry. Coming from a small town and a middle class family, she faced all the difficulties boldly. It was her confidence that took her to the long way of success.

She came into limelight when she bought Huntington Townhouse, the largest catering hall in 1996. For doing excellent job in catering industry, she has received many awards, amongst which is the Ellis Island Medal of Honor.

She has all the abilities of a caterer that include deep knowledge of food industry, good communication skills, dedication, excellent leadership skills, and hard work.

Checklist to consider while choosing a caterer for any event

Well we all are familiar with the famous adage that good and tasty food leads the way to ones heart, especially when you are preparing certain food for special guest and you want to serve the best food.
 

Therefore, it becomes very essential that whenever you are organizing certain event, you prepare such delicious food that can win the hearts of your guests. However, to prepare large quantity of food for guest is quiet a tedious job so one ultimately prefers knocking the doors of caterer.

To hire a professional and experienced caterer is very important, as the one with special skills will be able to bring the best food that you can’t prepare at home.
Following are the some of the checklists to consider while choosing a caterer-

Specialty –whenever considering any caterer, it becomes very important to ask the caterer that what the specialty of the caterer is.  This will help you choosing the best caterer. In addition, it will help those who want to include something new and unique in their event.

Experience – second most important thing to consider is their experience. The one who will be experienced will definitely bring up the best food by implementing their knowledge and skills. Therefore, make sure that you ask them about the years of experience they hold. You can also ask them if they could provide you the names of the customers for whom they have worked for so that you can ask them as a reference

Budget– last but not the least, make sure that you are serious with the budget. Budget is something that if not considered will go topsy-turvy in the end and can leave you empty handed.

If you want to know the best caterer in the catering world, then Rhona silver is the perfect example that you can look for. She is known to be the queen of catering world through her hard work and sheer dedication to work.

Questions That You Must Ask Your Caterer Before Making The Final Call

If you are going to host an event, it is crucial for you to select the caterer after a well-defined research. You cannot afford to hire any available caterer, as success of every event mainly relies on these professionals only. These experts use their years of experience to organize events that leave unforgettable impression on the visitors.

Rhona Silver is a well-known caterer in the US who has organized numerous wedding events, corporate events, birthday parties, private parties, etc. She started the business with a small company and took it to new levels of success. She came into the limelight for organizing events for high profile personalities with huge success.

To ensure that you hire a successful caterer like her, you must ask the following questions before making the final decision-

• How long you have been serving the catering industry?
• Do you have any expertise in handling some particular events?
• Can you customize the menu based on special requirements of the events?
• Do you provide packages and what is included in it?
• Do you have previous client references to provide?
• Do you have previous events photos to show?
• Can you provide food tasting and will it be complimentary?

What Traits You Can Learn From A Successful Caterer?

Establishing and running a successful catering business involves lots of hard work and traits. Renowned caterers like Rhona Silver are an example how traits can play an essential role in success. Here are some traits that you can learn from a successful caterer–

Organization skills – It is an essential trait required to taste success in catering business. It is caterer’s responsibility to organize everything, from servers to chef, food items and more within the time limit.

Knowledge of industry – A successful caterer always has the knowledge of industry from ingredients to latest trends. Knowledge about different cuisines and foods is essential for them.

Communication skills – You can also learn the importance of communication skills from these experts. They are good at interacting and negotiating with people, which is good for their business.

Networking – Success in catering business also depends on the networking skills of caterer. They must know how to create a network of clients, vendors and more.

Rhona Silver is a skilled caterer who has earned a name for herself over years. She is the co-founder of Caterbid.com and an official representative of the American catering industry. She is an entrepreneur who showed an interest in catering business from an early age. She is the proud recipient of Ellis Island Medal of Honor. She is a member of the eWomenNetwork Foundation Advisory Council, and the Young Presidents' Organization (YPO).

What guests essentially expect from a wedding function?

It is very common among guests to expect certain things from a wedding function or party. If you are planning your wedding party, then you must ensure that these certain aspects are covered. Three of these major aspects are –

Entertainment – Most guests expect good entertainment from a wedding party. They hope to enjoy their time with good music and more.

Food – It is common for guests to expect quality food at weddings. They hope for delicious food with a range of options in dishes, desserts etc. In addition, they want good hospitality.

Beverages – It is another thing that is expected from these functions. You must provide beverages both alcoholic and non-alcoholic (if possible) to guests. Providing options in beverages makes people happy.

However, for the latter two aspects, you can hire a professional caterer such as Rhona Silver. Caterers can provide top quality food with excellent taste to guests at your wedding effectively exceeding their expectations.

Rhona Silver is an accomplished caterer and an official representative of business women in America. She is the recipient of prestigious Ellis Island Medal of Honor.

She has been featured on media platforms like CNN, CBS, NBC and MSNBC. She is a member of the Young Presidents' Organization (YPO), the Committee of 200 (C200), and the eWomenNetwork Foundation Advisory Council. She was also listed on the list of Top 100 New Yorkers of the year.

3 Mistakes of Inexperienced Caterers that can fail your event

When hiring a caterer for your event, making the right selection is extremely vital. Yes, you need to look for a reputable and experienced caterer like Rhona Silver. She has successfully organized different types of events whether birthday party, wedding party or a corporate gathering. She uses her years of experience in the industry to ensure that the event become lifetime memories.

However, if you decided to select an inexperienced caterer whether by choice or by mistake, you are putting your events under high risk of failure because of their mistakes such as below-

• Inexperienced or newcomers in the catering industry may fail to ensure the right amount of food, which can result in food shortage. It’s one of the biggest mistakes that can fail the entire event.
• These caterers fail to understand the right level of service that they need to offer for an event. It means that you will happy unhappy guests that will make your event unsuccessful.
• Caterers with no experience are usually overambitious about the menu while the menu should be a based on particular needs of your visitors only. Selecting a wrong menu can make thing really worse.

Always look for an experienced caterer, if you want your event to be a grand hit.